Asked Questions
Frequently
How do I book a Flick Photo Co experience?
All bookings begin with a consultation. You can schedule one directly through our website and a member of our team will reach out to discuss your event, recommend the right services, and put together a proposal. We do not do instant bookings as every experience is configured specifically for your event.
Your date is secured once your signed contract and 50% non-refundable deposit have been received. Without both your event slot can become unavailable at any time and without notice. We strongly recommend completing both steps as soon as possible after receiving your proposal. The remaining balance is due 30 days before your event date. All payments are non-refundable as outlined in your service agreement. Payment details and due dates will be clearly outlined in your contract.
Is my deposit refundable?
All payments are non-refundable as outlined in our service agreement. We strongly recommend confirming your event date before signing and making payment. If you need to reschedule we will do our best to accommodate subject to availability.
Where are you located and what areas do you serve?
Our headquarters is in Queens, New York. We service events across New York, Atlanta, and worldwide. Travel fees apply to all bookings 20 miles or more outside of one of our headquarters locations. International bookings are welcome. Reach out and we will discuss what is possible for your event.
How long do you need for setup?
We typically need one hour to set up and plan to arrive at least one and a half hours early to account for traffic and parking. Setup time is not included in your rental time so your event hours are not affected. If you need us to set up more than one hour before the event begins idle time fees apply. For events requiring more than eight hours of booth operation please contact us before finalizing your booking.
Idle time is defined by Flick Photo Co as the time from when the booth is requested for set up but not in use (‘idling’) for any time exceeding an hour before your event start time. This can also be recognized as the time in between booth set up and the booth operation when the attendees will be allowed to use the booth and/or the attendant is needed to monitor the booth, whichever is sooner. In the event that you would like us to set up more than an hour prior to the event, there is a fee for idle time.
Idle time is only applicable in the case that the booth is set up outside of the requested booth operation hours.
For example, requested/call time for set up time is scheduled for 10am, however the booth will not be in operation until 4pm. That is approximately 5 hours idle time (we subtract 30 mins - 1 hour for set up time depending on the set up type). This example would equate to a $500 idle fee.
In the event that more than 8 hours is needed with the booth, please contact us via email at [email protected] before finalizing your booking.
How much space do I need?
We typically require a minimum of 10 by 10 feet for most services and setups. Booth-only rentals without a backdrop require a minimum of 5 by 5 feet. If your venue cannot accommodate the minimum space requirement please notify us before booking so we can make alternative arrangements. If you are unsure about your available space reach out before finalizing.
Where should we place the booth?
Do you offer setup and tear down?
Yes, our team handles setup of included items such as tables, chairs, linens, chargers, and lighting. Tear down is also included so you can focus on enjoying your day.
Do you need power and Wi-Fi on-site?
We require access to at least one three-prong 15 volt 20 amp duplex grounded electrical outlet free of other connected devices per service. We can bring an extension cord if needed but must remain within 25 feet of an outlet. Additional extension cords must be provided by the venue or arranged with Flick Photo Co in advance.
Wi-Fi is required for optimal operation and real-time photo delivery. However in the event of a Wi-Fi outage the booth can still operate and capture images which will queue for delivery once Wi-Fi is restored. Guests with AirDrop-enabled devices can still receive their photos immediately regardless of Wi-Fi status.
Can I use my own backdrop or skip the backdrop entirely?
Absolutely. If you already have a backdrop, prefer to use your venue wall, or want to let your surroundings serve as the background we are happy to accommodate a booth-only setup. For outdoor events backdrops must be set against a wall for safety reasons regardless of whether it is ours or yours. If you are providing your own backdrop we will need a photo and dimensions in advance to ensure quality and compatibility.
Are your backdrops included in my booking?
Our professional backdrops are available as add-on features to your booth package rather than being included as standard. A curated selection of backdrop options is available and custom branded backdrops can be produced for corporate and brand activation clients.
Do you provide event coordination?
While we do not provide full-service planning, our staff will assist with setup, logistics, and vendor coordination during load-in. We are happy to recommend professional planners if you’d like extra support.
What is a photo overlay and is it included?
A photo overlay is a custom template tailored to your event theme. It can include your name, event date, logo, or a custom frame or filter applied to every photo output. Photo overlays are available as an add-on to your booth package.
How do guests receive their photos?
During and after the event a live online gallery is available containing all captures from your event. This gallery is automatically shared with every guest who received a photo from the booth. Guests can also receive their photos instantly via text, email, AirDrop, or QR code at the moment of capture. All images can be downloaded to a personal device at any time.
Do you accept last minute bookings?
Yes, subject to availability. We are equipped to provide a variety of customizations within a short timeframe. Please note that a rush booking fee applies to all last minute inquiries. We recommend reaching out as early as possible to secure your date and allow time for full customization.